Customer Service Course Get the magic customer service touch and create positive customer experiences
This customer service course is for, whether face to face, over the phone or electronically
It is designed to help you manage your own feelings and behaviour while looking after your customers
It will build your confidence and enable you to manage customer expectations, handle difficult customers and make the most of every customer contact
You'll gain the skills you need to and we'll teach you how to take care of yourself and feel confident in any customer situation
We believe this is one of the best and most effective customer service courses in the UK!
Course Objectives:
* Defining Good Customer Service * Finding the "Human Moment" * Gaining Confidence * Delivering a Positive Experience * Advanced Listening and Responding * Building Customer Loyalty * Personalising Customer Relationships * Difficult, Rude or Indifferent Customers * Using Empathy to Manage Complaints * Make the Customer's View Work for You * Caring for Yourself
What Our Delegates Say:
"This has to be the best customer services training I have ever attendedThe course was made fun and I felt comfortable enough to participate and enjoyed itI thought it would have been boring, but the scenarios and role play implemented the learning process."
NHS Brent - Customer Service Training Course
Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedbackI came away with positive suggestions which I am endeavouring to apply to both my work and personal life."
Charlotte Arimatsu - Head Nurse - The Village Vet Group
URLs: Booking: https://go.evvnt.com/2466321-0?pid=269 Brochure: https://go.evvnt.com/2466321-3?pid=269 YouTube: https://go.evvnt.com/2466321-4?pid=269 Facebook: https://go.evvnt.com/2466321-6?pid=269 Twitter: https://go.evvnt.com/2466321-7?pid=269 LinkedIn: https://go.evvnt.com/2466321-8?pid=269 Inquiries: https://go.evvnt.com/2466321-9?pid=269
Venue Name: Impact Factory | Professional Development | Training and Courses
Hotels near Impact Factory | Professional Development
Staying overnight in London?
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Premier Inn London Angel
Providing modern rooms with flat-screen TVs and an on-site restaurant, this Premier Inn is also only 5 minutes walk from Angel Tube Station. In trendy Islington, it is just a few metres from bars and theatres..
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The Alma Rooms are 5 minutes walk from Angel Tube Station and located just off Upper Street. The Alma is a Victorian building that has been renovated into studios; all rooms are bright with modern fittings throughout..
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2 Bedroom 2 Bathroom
Situated in London, 2 Bedroom 2 Bathroom En-Suite in City | Angel offers self-catering accommodation with free WiFi. Guests benefit from terrace. The kitchen features a dishwasher, an oven and a microwave, as well as a kettle.
Apartment In Angel
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Apartment Danbury Street
Set in London, this apartment features a terrace. The apartment is 1.1 km from Islington.
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VenueImpact Factory | Professional Development
Address52 Upper Street, London, Greater London,
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